I think in this case, the best interests of the companies that were receiving support complaints/bad press for broken products would be motivated to find and prove out the problem.
If some product company (let's say, a router company) experienced some enormous increase in customer service and damage to brand image, I'd like to believe they'd eventually put quite a bit of money into finding out why they're losing money.
Could you imagine a world where a service rep has been instructed to ask whether a customer has any Verizon devices in the house? And to just give up, if they do, and blame Verizon? Would be terrible for Verizon's brand, pretty sure they're not ready (and probably don't want) to partition consumers who use internet-connected devices into pro-verizon and anti-verizon.
If some product company (let's say, a router company) experienced some enormous increase in customer service and damage to brand image, I'd like to believe they'd eventually put quite a bit of money into finding out why they're losing money.
Could you imagine a world where a service rep has been instructed to ask whether a customer has any Verizon devices in the house? And to just give up, if they do, and blame Verizon? Would be terrible for Verizon's brand, pretty sure they're not ready (and probably don't want) to partition consumers who use internet-connected devices into pro-verizon and anti-verizon.