> The real problem comes when automated assessment is poorly designed
Using automation for worker surveillance is the least innovative employment of tech. That workplace will never be good. The thing you are correct about is that it isn't due to the technology itself.
> It's also a shame because of the lost opportunity to help workers' performance improve via feedback at a level of detail that the automated systems could provide.
Unrealistic with the one exception that you provide the info only to the specific worker. Will never work that way if that info isn't kept private.
Source: Experience of anyone that ever worked at a company where middle management must defend its existence to higher ups.
It is just a level of controlling that isn't needed. The time sink alone is a larger waste than the performance increases you net from such measures. And it really gamifies you work, so don't use it on anyone smarter than a jellyfish.
Using automation for worker surveillance is the least innovative employment of tech. That workplace will never be good. The thing you are correct about is that it isn't due to the technology itself.
> It's also a shame because of the lost opportunity to help workers' performance improve via feedback at a level of detail that the automated systems could provide.
Unrealistic with the one exception that you provide the info only to the specific worker. Will never work that way if that info isn't kept private.
Source: Experience of anyone that ever worked at a company where middle management must defend its existence to higher ups.
It is just a level of controlling that isn't needed. The time sink alone is a larger waste than the performance increases you net from such measures. And it really gamifies you work, so don't use it on anyone smarter than a jellyfish.