> This is likely cynical corporate damage control at best or the work of an annoyed Google employee
I fully disagree with your take.
You are assuming the default is negative. I think your explanation might be possible, but that by default it's wrong, as most people are not cynical/annoyed or any other negative quality.
My fundamental belief is that most people are nice and want to do good things.
If you are surrounded by cynical/annoyed people, you may be in a toxic environment, which may taint your judgement for other situations.
I am assuming the default is negative - for Google.
I work for a far far older engineering company which is built on maintaining good relationships with our customers, vendors and their engineers. It is the exact opposite of the AI driven, frustrating/pointless bot response attitude of big tech companies. I like to think the difference is that we haven't optimised out our humanity yet.
I fully disagree with your take.
You are assuming the default is negative. I think your explanation might be possible, but that by default it's wrong, as most people are not cynical/annoyed or any other negative quality.
My fundamental belief is that most people are nice and want to do good things.
If you are surrounded by cynical/annoyed people, you may be in a toxic environment, which may taint your judgement for other situations.
NB: either one of us could be making a fundamental attribution error https://en.wikipedia.org/wiki/Fundamental_attribution_error and it might be hard to find the truth, as it boils down to beliefs.