I had a similar experience when I accessed my personal PayPal account from another country.
In this case I was both the buyer (from my personal account) and the seller (my business paypal account - I was using my own app to register a domain).
So despite the fact that I had access to both accounts PayPal interfered and did not let either side mark the transaction as legit! Various emails to paypal later I gave up. I did everything they asked, re-verified etc
It was basically impossible to sort out either through the paypal interface, through their customer support, or by phone. At least I know what my customers go through... bye paypal.
Without wanting to justify Paypal's actions wouldn't it be easy to launder money through Paypal if they let you so easily mark a 'suspicious' transaction as legit?
True and I'm not trying to undermine the point that Paypal is a complete PITA but..
One of the properties of money is that it's value can be trusted. If money can be easily laundered then it can't be trusted and it's utility is questionable.
I understand your point, what I'm saying is that even after following all of PayPal's instructions, re-verifications and talking to customer services - as well as telling them (as the buyer) that the transaction is legit, I wasn't able to sort it out.
In this case I was both the buyer (from my personal account) and the seller (my business paypal account - I was using my own app to register a domain).
So despite the fact that I had access to both accounts PayPal interfered and did not let either side mark the transaction as legit! Various emails to paypal later I gave up. I did everything they asked, re-verified etc
It was basically impossible to sort out either through the paypal interface, through their customer support, or by phone. At least I know what my customers go through... bye paypal.