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We’re continuing to work on fixes for impacted devices, and have already pushed out a Google Play system update that will help prevent this issue from being triggered on additional devices.
If you’re experiencing this issue: If your impacted device is unable to access media storage, we anticipate a system update will repair the issue and restore access to media files without requiring a factory reset. If your device is stuck in a "Pixel is starting" boot loop due to this issue, we are investigating methods that may be able to recover some data.
For users who are not experiencing this issue, or have already factory reset their device, we recommend avoiding creating or logging into a secondary user on the device until the OTA update is available.
We’re continuing to work on fixes for impacted devices, and have already pushed out a Google Play system update that will help prevent this issue from being triggered on additional devices.
If you’re experiencing this issue: If your impacted device is unable to access media storage, we anticipate a system update will repair the issue and restore access to media files without requiring a factory reset. If your device is stuck in a "Pixel is starting" boot loop due to this issue, we are investigating methods that may be able to recover some data.
For users who are not experiencing this issue, or have already factory reset their device, we recommend avoiding creating or logging into a secondary user on the device until the OTA update is available.