> This is not what always happens, but Apple is rich, and they know if they treat their customers well, they'll be customers again
Yes, pretty much. And "genius" have a lot of leeway in their handling of people coming in. They generally seem expected to try and make customers happy as much as they can, and I regularly see comments about completely unreasonable replacements allowed by apple stores.
Yes, pretty much. And "genius" have a lot of leeway in their handling of people coming in. They generally seem expected to try and make customers happy as much as they can, and I regularly see comments about completely unreasonable replacements allowed by apple stores.