If every time a company popular on HN did something that one HN user found inexplicable we had a top-of-the-front-page story about it, the front page would be nothing but complaints. An "Ask HN" would make more sense, since that would (a) generate information instead of just broadcasting a complaint, and (b) reveal whether there was a trend behind it.
I flagged this story, and hope other people will too.
With all due respect, take a quick look through the replies, there are a lot of "I experienced this too" comments. If you go further and search HN you'll see that this tends to be a common problem with Stripe support.
I think that this type of post is fine for HN. It's a YCombinator backed company, with the founders and most of the team commonly browsing the site and people here are usually able to point you in the right direction.
It's a YCombinator backed company, with the founders and most of the team commonly browsing the site and people here are usually able to point you in the right direction.
That's understandable.. but this isn't a support forum, and people would stop visiting if it became one.
Can one HN user, working alone, get something on the front page? I thought it took multiple votes.
It's almost like you're arguing against accountability and transparency. Should posts about HN companies not show up on HN, and instead be written about on a different website? Maybe BusinessInsider or Bloomberg? It's true that many will upvote it merely because an HN company was mentioned, but like the other response says, there are many "me too"s in this thread.
I flagged this story, and hope other people will too.