In case of Stripe i sent last week a question in reply to an email from them from last year, there is no ticketing system it seems I got replies from 2 different people today after a week (not the same person one who originally was friendly and talked to me and might not be working there). Both answers were somewhat positive but a bit contradictory.
I do not believe that Stripe are fundamentally "evil" like PayPal, well not yet anyways we will see how turns out with more growth and more staff who might not care about customers.
In case of Stripe i sent last week a question in reply to an email from them from last year, there is no ticketing system it seems I got replies from 2 different people today after a week (not the same person one who originally was friendly and talked to me and might not be working there). Both answers were somewhat positive but a bit contradictory.
I do not believe that Stripe are fundamentally "evil" like PayPal, well not yet anyways we will see how turns out with more growth and more staff who might not care about customers.